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  • How do I book my clients?
    We believe in giving residents complete control over your their clients details and appointments . Residents are free to use various scheduling systems available that make it convenient for your clients to book appointments. These systems can be customised to showcase your unique branding with logos and images of your work. They also offer features like automated responses and reminders to give your business that extra touch of professionalism.
  • How do I take payments for my services?
    We do our best to not interfere with how residents run their businesses. You'll be able to take payments directly from your clients after each service. There are card processing software providers that offer user-friendly apps for both iPhone and Android. All thats needed is a small, pocket-sized card terminal, and you can instantly accept payments. You can also collect deposits from your clients before the services. With most card processing companies provide quick payouts within just one working day.
  • Do I have to bring my kit with me every time I use the space?
    Residents are assigned a locker where you can securely store all your equipment while not using the space. So there is no need to lug around heavy kit bags!!!
  • Do I need to pay for the beauty workspaces in advance?
    You won't have to make any payment for the space until after you've been paid by your clients. We've got flexible options to suit your preference. Payments can be automatically organised for you, typically within one working day after the booking. Or, if you prefer, we can send you an invoice at the end of each week.
  • How do I book the work and prep spaces?
    Residents can book the workspaces and prep space easily online with an easy to navigate app. You'll be able to see real-time availability, so you can pick a time slot that works best for you. Also keep track of your upcoming bookings, making it effortless to reschedule if needed.
  • What happens if I have to cancel my workspace booking?
    We understand flexibility is important, workspace bookings can be cancelled until the end of the day before your scheduled booking.We also allow residents to reschedule to an earlier or later time on the same day. However, if you cancel on the day itself, we'll have to charge a late cancellation fee of 50% of the space hire fee. We want to be fair to everyone, so make sure to give us a heads-up in advance if you can.
  • Can I come and work at the space when I’m not seeing clients?
    We're all about maximising your workspace experience. When you're not busy seeing clients, feel free to make the most of the space. Use it to work on your business, have meetings, or even just to socialise with other residents. We want you to feel at home and fully supported in all aspects of your work. So go ahead and take advantage of the space whenever you need it, whether you're seeing clients or not.
  • Can I decide the prices to charge my clients?
    At The Rubicon, we empower you to determine your own pricing structure, ensuring that your valuable skills and expertise are appropriately recognised and rewarded.
  • Do I need to sign a contract?
    As a professional using our space to see your clients, we do ask you to sign a liability waiver document. It's just a formality to ensure everyone's on the same page and to protect all parties involved. Additionally, we kindly request that you provide us with a copy of your up-to-date public liability insurance policy.
  • How does prepping in the space work?
    We have a dedicated prepping space within the studio, which you can book for all your prepping needs. Whether you need it for an hour, half a day, or the whole day. The prepping space can be easily booked using the app.
  • Are there any resources or support available for managing my business independently?
    While you are responsible for managing your own business, we can provide guidance and support to help you navigate the challenges of running your own operation. This may include mentoring, business advice, or access to resources to enhance your business skills.
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